Making Telehealth a Strategic Asset to Achieve Efficiency


  • Bryan Arkwright (Moderator) Schumacher Clinical Partners / Wake Forest University School of Law, Managing Consultant / Professor
  • James Edwards Cloudbreak Health, LLC ,CEO and Co-Founder
  • John Mattison Kaiser Permanente, Asst. Med. Dir. Chief Health Information Officer, Kaiser Permanente, Faculty, Singularity University


Session Description: Efficiency is widely recognized as one of the most important concepts in economics and business, a generic definition from Knapp (1984) coins it as 'the allocation of scarce resources that maximizes the achievement of aims'. Organizations, hospitals, and health systems across the world have been implementing telehealth for their patients and employees with efficiency in mind. A variety of benefits and motivations for telehealth exist, this session explores the efficiencies realized (financial, clinical, operational, technical). Leading experts and senior leaders from UnitedHealth Group, Kaiser Permanente, and Cloudbreak Health join this exciting panel to discuss how telehealth has become a strategic asset and made breakthrough efficiency impacts and results in their own and partner/client organizations.


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Author Biographies

Bryan Arkwright (Moderator), Schumacher Clinical Partners / Wake Forest University School of Law, Managing Consultant / Professor

Bryan T. Arkwright works as a Managing Consultant with Schumacher Clinical Partners Consulting and Physician Advisory Services focusing on Telehealth / Telemedicine Strategy and Operations. Bryan’s immediate past experience was serving as Director of the Mission Center for Telehealth in Asheville, NC where he oversaw the expansion and growth of their Telehealth clinical programs reaching over 44 locations and establishing a comprehensive multi-year telehealth strategic plan. Bryan’s other experiences include working at Wake Forest Baptist Health serving as lead for their Office of Telehealth and launching key regional telehealth programs. Bryan’s additional areas of expertise include: Project Management, Business Development, mHealth, Strategic Planning, and Process Improvement. In addition to his consulting and advisory work, Bryan is Adjunct Faculty at Wake Forest University School of Law where he teaches a Telemedicine course and on the Editorial Board for Telehealth and Medicine Today Journal. Bryan has a Bachelor’s degree from Ohio University, a Master of Health Administration from Medical College of Virginia / VCU, and a Six Sigma Black Belt from the American Society for Quality. Bryan regularly speaks on Telehealth and is active on Twitter and Google+ tracking the latest #Telehealth, #mHealth, and #FutureHealthcare news and trends @StateOfTheArk and LinkedIn. 

James Edwards, Cloudbreak Health, LLC ,CEO and Co-Founder

Jamey is the Co-Founder & CEO of Cloudbreak Health, a leading unified telemedicine company currently performing over 1,000,000 encounters annually in almost 1,000 hospitals nationwide. Cloudbreak's mission is to #HumanizeHealthcare by resolving healthcare disparities by integrating technology into the daily practice of medicine. He serves as a Board Member for American Red Cross, Partners in Care, Run to Remember and the Young President’s Organization. Jamey has been a 4x Honoree for the E&Y Entrepreneur of the Year Award and has been identified as a leading Healthcare Transformer by Startup Health and MM&M Magazine.  Jamey is also a proud member of the #PinkSocks Tribe of healthcare innovators, working to disrupt healthcare from the ground up and drive positive change for patients and providers. He graduated as a tradition fellow and received his BS and MBA from Cornell University.

John Mattison, Kaiser Permanente, Asst. Med. Dir. Chief Health Information Officer, Kaiser Permanente, Faculty, Singularity University

John Mattison, is the Chief Medical Information Officer and Assistant Medical Director for Kaiser Permanente. He focuses on transforming care delivery with information technology, through convergence of exponential technologies and data liquidity. He led the design and implementation of the largest integrated electronic health record in the US, and leads various national programs including virtual care. He has sponsored or led numerous digital innovations, and mentors many digital health startups. He chairs the eHealth Workgroup of the Global Alliance for Genomics and Health (GA4GH), and is a board member of Open mHealth, advisory board member of the NIH funded Policy and Ethics in Precision Medicine, teaches at multiple Universities including Singularity University, and has published widely on privacy, policy, security, IOT, global genomics collaboration, interoperability, mobile health, and healthcare transformation. He has published in Nature, JAMIA, JAMA, WSJ, Forbes, and has authored chapters for various books. He has keynoted or hosted many national and international healthcare conferences and has consulted in many countries. He is the founder of the international XML standard for health record interoperability known as CDA, CCD and CCDA, and is an active participant on several global initiatives to bring internet services to under served communities providing access to both jobs and healthcare. 



How to Cite

Arkwright (Moderator), B., Edwards, J., & Mattison, J. (2021). Making Telehealth a Strategic Asset to Achieve Efficiency. Blockchain in Healthcare Today. Retrieved from